Return & Refund Policy
Return & Refund Policy
At Aygience, we want you to be completely satisfied with your Hat Care Machine. If you are not happy with your purchase, you may return it in accordance with this policy.
Return Window
You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Start a Return
To start a return, please email our support team at jasonwei0593@hotmail.com with your order number, the reason for the return, and photos of the item if it arrived damaged or defective. We will respond within 1-2 business days with return instructions and the return shipping address.
Return Shipping Address
Please do not ship any item back to the original sender address. The return shipping address will be provided to you by email after your return request is approved. Items returned without prior approval, or sent to an address not provided by our team, may not be accepted.
Return Shipping Cost
If the return is due to a defective, damaged or incorrect item, we will cover the return shipping cost. For all other returns (change of mind, wrong size, etc.), the customer is responsible for the return shipping cost. No restocking fee is charged.
Refunds
Once your returned item is received and inspected, we will notify you of the status. Approved refunds will be issued to your original payment method within 3-5 business days. The refund amount is the purchase price of the item; original shipping fees are not refunded unless the return is due to our error.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or is not what you ordered, please contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or a full refund, including shipping costs, as appropriate.
Contact Us
If you have any questions about returns or refunds, please contact us by email at jasonwei0593@hotmail.com or call +86 13720892082.